General Conditions of Service

BUS ACCESS

ART. 1 – Customers must always enter through the front door and exit through the rear door.
ART. 2 – Customers are required to show the hostess a valid travel document, which can be purchased at authorized sales points. If customers do not have one, they must purchase one from the bus hostess.
ART. 3 – The hostess must validate the ticket and has the right to refuse boarding to anyone without one or if the customer refuses to purchase it and/or have it validated by the hostess herself.
ART. 4 – Boarding and alighting from buses must take place exclusively at authorized stops and in compliance with the boarding and alighting signs.
ART. 5 – Boarding buses is not permitted if the maximum number of passengers permitted on the vehicle registration document has already been reached.

ACCESS FOR THE DISABLED

ART. 6 – Non-ambulatory persons and wheelchair users are entitled to free access to the vehicle, provided that the wheelchair space is not already occupied by another wheelchair user.

TRAVEL DOCUMENTS

ART. 7 – The travel document is personal and non-transferable and must be kept intact for its entire validity period, having the value of a receipt.
ART. 8 – The customer is required to show the travel document at every check carried out by the personnel responsible for inspection activities, who, as such, are protected by art. 336 of the Criminal Code.
ART. 9 – In the event of an inspection by designated personnel, the customer is required to show a personal identification document. If the customer refuses to provide his or her personal details to the inspection personnel, they may request the intervention of the police, and the customer will be prosecuted pursuant to Article 651 of the Criminal Code. False declarations of one's own or another's identity will be prosecuted pursuant to Article 496 of the Criminal Code.

ONBOARD ACCESSORY EQUIPMENT

ART. 10 – Upon boarding the bus, the passenger must collect the earphones from the hostess, which must be used for the entire duration of the tour.
ART. 11 – If the customer uses the bus multiple times, as per his right, he must reuse the earphones provided at the time of ticket validation. If lost, he must purchase a replacement from the hostess at a cost of 50 cents.
ART. 12 – Upon completion of use of the earphones, customers are kindly asked to return them to the hostesses.

CHILDREN ON BOARD

ART. 13 – Children up to five years of age travel free of charge; children aged five to seventeen pay a reduced fare.
ART. 14 – Strollers and wheelchairs may be kept open in the wheelchair parking area, where available and when unoccupied, only if they are positioned facing backwards, resting against the backrest of the area, with the wheels locked by the brakes while in motion, and with the frame secured with a seat belt. If the parking area is unavailable or on vehicles without one, the stroller or wheelchair frame must always be closed, and the child must be held by the hand or in the child's arms. The disabled person always has priority in using the parking area.

ANIMALS ON BOARD

ART. 15 – The transport of small animals to which a device has been applied to render them harmless (leash and muzzle) is permitted.

TRANSPORTATION OF GOODS

ART. 16 – Each traveler is permitted to transport one piece of luggage free of charge, provided that its dimensions do not exceed 50x30x25 cm.
ART. 17 – Each passenger must keep his or her baggage at his or her feet, taking care not to disturb other passengers or obstruct passageways.

SUPPLEMENTARY RULES

ART. 18 – Passengers must give priority to the elderly, disabled, pregnant women, and people carrying children.
ART. 19 – If passengers are standing, they must hold on to the appropriate handles or handrails and must not stand on the steps near the doors. Passengers are required to behave appropriately and politely in the vehicle.
ART. 20 – It is absolutely forbidden:

Smoking (Law no. 584/75);
Using transport without a valid validated travel document;
Occupy more than one seat;
Causing damage or dirtying means of transport and infrastructure;
Throw any object into the middle;
Behaving in a way that disturbs other people;
Carrying out advertising and commercial activities without the company's consent;
Getting into a vehicle while drunk or under the influence of drugs;
Use the emergency door opening command without needing to do so;
Remain standing if there are free seats;
Travelers must also comply with the warnings, invitations, and instructions issued by Company staff for the safety and regularity of the service.
The company declines all responsibility for accidents suffered by travellers who have not complied with the above requirements.

TIMETABLES AND CONNECTIONS

ART. 21 – The hours posted to the public may be subject to change, even during their validity period. Any changes will be adequately communicated to users via "Public Notices."
ART. 22 – The company declines all responsibility for the consequences arising from delays or service inconveniences that may cause injury to passengers, for reasons beyond the control of the company itself or for sudden and unforeseen deviations from the route.

OBJECTS FOUND

ART. 23 – Any objects found on board buses are deposited at the STAV SpA headquarters – Corso Milano n. 168 in Vigevano.
For information write to the address info@milanopentour.com detailing the lost items.

COMPLAINTS

ART.24 – Complaints and disputes may be made through the contact form in the complaints section or by writing to the email address info@milanopentour.com

General Conditions of Service

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